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Introductory
Note to the Reader This paper does not emerge from a
supervisory or evaluative role. I am neither a teacher coach nor an academic
manager; rather, I write as a reflective practitioner who has long been
interested in how teachers are guided, supported, and evaluated throughout
their professional journeys. As I revisit frameworks such as the Kirkpatrick
Model and ROI methodologies, I do so with a personal question in mind: How
do I wish I had been accompanied in my own process of learning how to teach a
language? The reflections that inform this paper
draw not only from academic literature but also from my own reflective
journaling written in late 2025, particularly during November (insights on
ROI application in EFL contexts) and December (critical reflections on ROI
and the Kirkpatrick Model). These entries helped me reconcile institutional
accountability with teacher dignity, growth, and professional meaning. What
follows, then, is not a prescriptive model, but a reflective proposal, an
attempt to think ethically, pedagogically, and pragmatically about
professional development in ELT. |
Custom eLearning ROI in Language Institutions — A Kirkpatrick-Aligned Approach
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Abstract Language
institutions increasingly rely on professional development initiatives to
improve teaching quality while simultaneously being asked to demonstrate a
clear return on investment (ROI). In English Language Teaching (ELT),
however, ROI extends beyond financial metrics to include teacher growth,
classroom practice, student learning, and institutional sustainability. This
paper explores how custom eLearning initiatives can be evaluated through a
Kirkpatrick-aligned framework to make professional development outcomes
visible and meaningful. Drawing on practitioner reflection, ELT pedagogy, and
evaluation theory, the paper argues that when ROI is interpreted through
teacher engagement, learning transfer, and institutional results,
professional development becomes a strategic and ethical investment rather
than a bureaucratic requirement. The discussion integrates reflective
insights with established evaluation models to propose a context-sensitive
approach to measuring impact in language institutions. |
Keywords: |
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Resumen Las instituciones dedicadas a la enseñanza de
lenguas dependen cada vez más de programas de desarrollo profesional para
mejorar la calidad docente y, al mismo tiempo, demostrar un retorno de la
inversión (ROI). No obstante, en el ámbito de la enseñanza del inglés como
lengua extranjera (ELT), el ROI no puede limitarse a indicadores financieros,
sino que debe incluir el crecimiento profesional del docente, la práctica en
el aula, el aprendizaje del estudiantado y la sostenibilidad institucional.
Este artículo analiza cómo los programas de eLearning personalizado pueden
evaluarse mediante un enfoque alineado con el Modelo de Kirkpatrick,
permitiendo visibilizar el impacto real del desarrollo profesional. A partir
de la reflexión docente, la pedagogía del ELT y los modelos de evaluación, se
propone una interpretación ética y contextualizada del ROI como inversión
pedagógica y no meramente administrativa. |
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Resumo As instituições de ensino de línguas investem cada
vez mais em programas de desenvolvimento profissional docente e,
simultaneamente, enfrentam a necessidade de demonstrar retorno sobre o
investimento (ROI). No contexto do Ensino de Inglês como Língua Estrangeira
(ELT), o ROI ultrapassa métricas financeiras e inclui o desenvolvimento
profissional do professor, a prática pedagógica, os resultados dos alunos e a
sustentabilidade institucional. Este artigo analisa como iniciativas de
eLearning personalizado podem ser avaliadas por meio de uma abordagem
alinhada ao Modelo de Kirkpatrick, tornando visíveis os impactos do
desenvolvimento profissional. Com base na reflexão docente, na pedagogia do
ELT e em modelos de avaliação, o texto defende uma compreensão ética e
contextualizada do ROI como investimento pedagógico de longo prazo. |
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Introduction
What I
have personally noticed nowadays is that many language institutions face a dual
challenge: improving teacher performance while demonstrating measurable returns
on professional development (PD) investments. After reading Upside Learning’s
discussion (post) on custom vs. off-the-shelf eLearning highlights ROI in
business contexts, but in ELT, and what I can see is that ROI also includes
teacher growth, student outcomes, and institutional effectiveness. Aligning PD
evaluation with Kirkpatrick’s four levels, Reaction, Learning, Behavior,
Results, provides a structured way to measure the impact of custom eLearning in
language institutions, transforming abstract investment into tangible evidence
of professional and organizational value.
Level 1: Reaction – Teacher Engagement and Satisfaction
The
first level of the Kirkpatrick level examines how teachers perceive in-house
or external training. Custom eLearning, designed to reflect the
institution’s methodology and classroom realities, tends to score higher in
engagement and perceived relevance than off-the-shelf modules. Collecting
surveys and feedback forms immediately after training provides data on:
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a) |
Enjoyment
and usability of the module as of next class |
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b) |
Perceived
relevance to classroom practice and lesson planning |
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c) |
Emotional
engagement and motivation |
High
engagement at this stage correlates with willingness to apply the learning in
practice, which is the first step toward measurable ROI.
Level 2: Learning – Knowledge, Skills, and Emotional Competence
At
Level 2, ROI is assessed by evaluating what teachers actually learn:
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a) |
Pedagogical
skills (e.g., implementing CLT or task-based learning) |
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b) |
Assessment
literacy |
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c) |
Emotional
competence for classroom management |
Custom
modules allow content to be contextualized to local learners, making skill
acquisition more likely. Pre- and post-training assessments, along with
reflective journals or quizzes, provide evidence that knowledge and skills have
improved.
Level
3 examines whether teachers transfer learning to practice:
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a) |
Observation
of lessons to track adoption of strategies |
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b) |
Peer
coaching feedback |
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c) |
Self-reported
changes in planning and delivery |
Custom
eLearning that mirrors classroom realities increases the likelihood that
teachers will integrate new practices consistently. This level also begins to
capture indirect ROI: fewer errors, improved classroom management, and stronger
student engagement.
The
final level evaluates outcomes that matter to the institution:
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a) |
Student
learning gains (e.g., CEFR progression, exam scores) |
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b) |
Teacher
retention and satisfaction rates |
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c) |
Cost
savings from reduced re-training or errors |
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d) |
Improved
institutional reputation and student enrollment |
By
mapping these results to specific KPIs, institutions can quantify ROI beyond
finances, linking professional growth to student outcomes and institutional
performance.
Strategic Considerations and
Risks
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a) |
Data
Collection Infrastructure |
LMS,
classroom observation tools, and surveys are essential for Level 2–4
measurement. |
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b) |
Teacher
Buy-In |
Involving
teachers in design ensures relevance and increases Level 1–2 engagement. |
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c) |
Long-Term
View |
ROI
in language institutions often emerges over semesters rather than weeks;
patience and iteration are required. |
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d) |
Ethical
Practices |
Transparency,
confidentiality, and supportive coaching ensure that data collection is
empowering rather than punitive. |
Conclusion
By aligning custom eLearning with the Kirkpatrick Model, language institutions can systematically demonstrate ROI: from immediate teacher satisfaction to long-term institutional gains. Custom modules, when thoughtfully designed, provide a measurable pathway to enhance teacher performance, student outcomes, and organizational excellence. PD investments are no longer abstract expenditures; they become data-informed, strategically aligned assets that strengthen both human and institutional capital.
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Sunday, January 4, 2026
📚 References
Acuña-Solano, J. (2025a,
November). Reflective journals on ROI, Kirkpatrick Model. [Unpublished
reflective journals].
Acuña-Solano, J. (2025b,
December). Professional Development in EFL Contexts [Unpublished
reflective journals].
Kirkpatrick, D. L.,
& Kirkpatrick, J. D. (2006). Evaluating training programs: The four
levels (3rd ed.). Berrett-Koehler.
Handout
Reader’s Comprehension & Reflection Worksheet (Kirkpatrick-Aligned) by Jonathan Acuña
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