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An
Introductory Note to the Reader I continue to mull over the learning
experiences offered by the British Council’s courses and, perhaps more
importantly, over what they make me reconsider about my own teaching.
Collaborative feedback is certainly not a novelty in education, but revisiting
it has made me look more closely at what happens when learners become
resources for one another. In my online classes, I already rely
heavily on collaboration, particularly during breakout-room activities.
Students often spend considerably more time interacting with their partners
than they do directly with me. This realization is important: perhaps the
people who work alongside learners during these activities are also among the
most immediate sources of meaningful feedback they can receive. As a teacher, I do not need to be the
only voice responding to a learner’s performance. My role can also be to
create the conditions for learners to listen to, support, question, and learn
from one another. For me, that is where collaborative feedback becomes
especially valuable. Jonathan
Acuña Solano |
Adapting Collaborative Feedback for Young Adult and Adult Online Language Learners
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Abstract This reflective paper examines the use of the learner as a resource through peer response, peer feedback, and peer assessment in online English language education. Drawing on reflections from the British Council’s TeachingEnglish: How to Adapt Resources course, particularly Module 3, Unit 3, the paper considers how collaborative feedback can be adapted to the context of young adults and working professionals rather than transferred directly from primary or secondary educational settings. The discussion connects the British Council’s recommendations with perspectives from Vygotsky, Schön, Hattie and Timperley, Nicol and Macfarlane-Dick, Boud and Molloy, and other scholars concerned with social learning, formative assessment, feedback literacy, and reflective practice. Particular attention is given to Harvard Project Zero’s Ladder of Feedback and its potential adaptation for oral presentations, speeches, interviews, and panel discussions. The paper argues that carefully structured peer interaction can redistribute responsibility for learning while strengthening learner agency, communication, reflection, and feedback literacy in online adult language classrooms. |
Keywords: Adult
Education, British Council, Collaborative Learning, Feedback Literacy, Online
Learning, Peer Assessment, Peer Feedback, Peer Response, Reflective Practice,
Learner Agency |
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Resumen Este ensayo reflexivo examina el uso del estudiante
como recurso mediante la respuesta entre pares, la retroalimentación entre
compañeros y la evaluación entre pares en la enseñanza del inglés en
contextos virtuales. A partir de las reflexiones derivadas del curso TeachingEnglish:
How to Adapt Resources del British Council, específicamente del Módulo 3,
Unidad 3, se analiza cómo la retroalimentación colaborativa puede adaptarse a
las necesidades de jóvenes adultos y profesionales en ejercicio, en lugar de
trasladar directamente estrategias diseñadas para estudiantes de primaria o
secundaria. El análisis relaciona las propuestas del British Council con
aportes de Vygotsky, Schön, Hattie y Timperley, Nicol y Macfarlane-Dick, Boud
y Molloy, entre otros especialistas en aprendizaje social, evaluación formativa,
alfabetización en retroalimentación y práctica reflexiva. Asimismo, se
explora el potencial de la Escalera de Retroalimentación de Harvard Project
Zero para actividades de producción oral. Se sostiene que una interacción
entre pares cuidadosamente estructurada puede distribuir la responsabilidad
del aprendizaje y fortalecer la autonomía, la comunicación y la reflexión de
los estudiantes adultos en entornos virtuales. |
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Resumo Este ensaio reflexivo examina o uso do aluno como
recurso por meio da resposta entre pares, do feedback entre colegas e da
avaliação entre pares no ensino de inglês em contextos virtuais. A partir das
reflexões derivadas do curso TeachingEnglish: How to Adapt Resources,
do British Council, especificamente do Módulo 3, Unidade 3, analisa-se como o
feedback colaborativo pode ser adaptado às necessidades de jovens adultos e
profissionais, em vez de transferir diretamente estratégias desenvolvidas
para alunos do ensino fundamental ou médio. A discussão relaciona as
propostas do British Council às contribuições de Vygotsky, Schön, Hattie e
Timperley, Nicol e Macfarlane-Dick, Boud e Molloy, entre outros estudiosos da
aprendizagem social, avaliação formativa, letramento em feedback e prática
reflexiva. Também é explorado o potencial da Escada de Feedback do Harvard
Project Zero para atividades de produção oral. Argumenta-se que uma interação
entre pares cuidadosamente estruturada pode distribuir a responsabilidade
pela aprendizagem e fortalecer a autonomia, a comunicação, a reflexão e a
capacidade de oferecer e utilizar feedback entre alunos adultos em ambientes
virtuais. |
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“Through
others we become ourselves.” |
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Introduction
Language
teachers often carry an invisible burden: the belief that every learner
contribution requires an immediate response from the teacher. In communicative
classrooms, especially online ones, this expectation can become exhausting and,
paradoxically, can limit learners' opportunities to learn from one another.
Module 3, Unit 3, Using the Learner as a Resource, from the British
Council's TeachingEnglish: How to Adapt Resources course invites
teachers to reconsider this assumption by placing peer response, peer feedback,
and peer assessment at the center of the learning process.
Although
many of the examples in teacher education materials are designed for primary or
secondary contexts, their underlying principles are equally valuable for young
adults and working professionals. The challenge is not simply to transfer
activities from one educational context to another. Rather, it is to adapt
their pedagogical logic to the realities of adult online language learning. As
Acuña Solano (2026) reflects, collaboration in his classes is already a
recurrent part of oral communication practice: learners work together several
times during an online session, not merely to manipulate new vocabulary and
grammatical structures, but to help one another clarify meaning and resolve
doubts, sometimes strategically using their first language.
This
essay, my 583rd post in my blog, argues that peer response,
structured feedback, and transparent assessment criteria can transform adult
online language classrooms into more participatory learning communities. When
adapted thoughtfully, these practices do not diminish the teacher's role.
Instead, they redistribute responsibility for learning and help students become
more attentive listeners, more reflective speakers, and more capable evaluators
of both their own performance and that of others.
Moving Beyond Teacher-Centered
Response
One of
the central insights presented by the British Council (n.d.) is that teachers
need not respond personally to every learner contribution. In large classes,
and even in smaller online groups where speaking time is limited, such an
expectation may be unrealistic. More importantly, when the teacher becomes the
sole audience and evaluator, learners may begin to speak primarily to the
teacher rather than communicate with one another.
Peer
response offers an alternative. The British Council distinguishes peer response
from simple error correction: learners respond to each other's ideas to
demonstrate interest, comprehension, and engagement. This distinction is
particularly important in communicative language teaching. If students listen
to their classmates only to identify mistakes, interaction can easily become
evaluative rather than communicative. If, instead, they listen because they are
genuinely expected to understand, ask questions, and react, listening becomes
an active social process.
This
perspective is consistent with Vygotsky's (1978) view that learning is
fundamentally social. Knowledge develops through interaction, dialogue, and
collaboration with others. The classroom, therefore, should not be understood
merely as a place where information flows from teacher to learner. It can also
function as a community in which learners mediate one another's understanding. For
adult learners, this social dimension deserves particular attention. Young
adults and working professionals bring experiences, professional knowledge,
opinions, and cultural perspectives that can become valuable learning
resources. A university student discussing the impact of artificial
intelligence, for example, may offer a different perspective from that of a professional
working in business, healthcare, education, or technology. The language
classroom can capitalize on these differences by creating genuine reasons for
learners to listen to one another.
As
Acuña Solano (2026) explains, peer interaction in his online classes occurs
repeatedly during a single class meeting. Students work together to explore the
language content of a unit and help one another clarify doubts. This
interaction may occasionally include the learners' mother tongue. Rather than
automatically interpreting this as a failure to remain in the target language,
strategic use of the first language can function as scaffolding when it helps
learners understand a complex concept and subsequently return to English
communication. In multilingual learning environments, the goal should not
always be the artificial elimination of other linguistic resources but their
purposeful management in service of learning.
Creating a Safe Environment
for Peer Response
Peer
response cannot flourish simply because a teacher announces, “Now give your
partner feedback.” Learners need a classroom culture in which sharing feels
intellectually and emotionally safe. The British Council (n.d.) emphasizes
several practical conditions: clear tasks, meaningful reasons to read or listen
to peers, positive and polite responses, motivating topics, attention to
learning from classmates, support for shy learners, and reflection on the
process. These principles can be adapted effectively to synchronous online
instruction. Clear instructions become even more important in virtual
classrooms because students may be moving into breakout rooms without the
teacher's immediate presence. Before sending learners into groups, teachers
need to establish what participants will do, how long they have, what evidence
they should collect, and what they will report afterward.
The
principle of giving learners a reason to engage with one another is equally
significant. Adults rarely need encouragement merely to complete an
activity; they need to understand why the activity matters. A learner listening
to a classmate's presentation should have a purpose beyond waiting for an
opportunity to speak. The listener might be asked to identify the speaker's
strongest argument, formulate two follow-up questions, or note an effective
expression that could be used in future communication.
Psychological
safety is also essential. Edmondson (1999) describes psychological safety as a
shared belief that a group is safe for interpersonal risk-taking. Although her
work emerged from organizational research, the concept has profound
implications for adult education. Speaking in a foreign language involves risk.
Learners may worry about pronunciation, grammar, vocabulary, accent, or the
judgment of peers. A classroom culture that treats mistakes as evidence of
inadequacy can silence learners; a culture that treats communication as an
evolving practice can encourage participation. The teacher, therefore, remains
responsible for establishing the conditions of respectful interaction. Adult
learners should not be treated like children, but neither should teachers
assume that adulthood automatically produces confidence in public communication.
Respectful norms, constructive language, and clear expectations remain
necessary regardless of learners' age.
Peer Feedback as a Learnable
Skill
One of
the most important ideas in the British Council unit is that peer feedback is
not an ability that should simply be assumed. Learners must be taught how to
give feedback. Without guidance, comments may become excessively vague: “Good
job!” or unnecessarily harsh “That was wrong.” Neither response necessarily
promotes learning. The British Council (n.d.) identifies several benefits of
peer feedback: it encourages collaboration, helps learners notice strengths and
weaknesses, provides immediate feedback, and may reduce the amount of time
teachers spend marking or responding individually. However, these benefits
emerge only when learners understand what useful feedback looks like.
This
idea of peer feedback connects with Nicol and Macfarlane-Dick's (2006) argument
that formative assessment should support learners in developing the capacity to
monitor and regulate their own learning. Feedback should not create permanent
dependence on the teacher. Ideally, learners gradually develop the ability to
recognize quality, identify gaps, and consider strategies for improvement. For
language teachers working with adults, this means that feedback literacy
deserves explicit attention. Students may be competent professionals in their
fields while still feeling uncertain about how to evaluate another person's
oral performance in English. The teacher can therefore model the language of
feedback, demonstrate appropriate responses, and provide sentence starters
until learners become increasingly independent.
This
process also aligns with Boud and Molloy's (2013) conception of feedback as a
process in which learners actively use information rather than passively
receive judgments. Feedback becomes meaningful when students can understand it,
evaluate it, and act upon it. Peer feedback, consequently, should not be seen
as a shortcut through which students perform the teacher's work for free. Its
deeper value lies in the learning that occurs when students must listen
carefully enough to make an informed response.
The Ladder of Feedback and Its
Adaptation to Oral Communication
A
particularly useful contribution from the course is Harvard Project Zero's
Ladder of Feedback. The model organizes feedback into four progressive stages: clarify,
value, express concerns, and suggest (Harvard Project Zero, n.d.).
This sequence is pedagogically powerful because it prevents evaluators from
beginning with criticism. The first step, clarify, encourages learners
to seek understanding. Questions such as “What do you mean by...?” or “Can you
explain that?” communicate that feedback begins with listening. The second
step, value, asks learners to identify something effective or meaningful
in the work. The third, concerns, allows them to raise doubts
respectfully. Finally, suggest moves feedback toward constructive action
by encouraging specific alternatives or improvements.
Although
the examples may often be associated with written work, Acuña Solano (2026)
recognizes its considerable potential for college and adult language classes:
“The
Harvard Project Zero's ladder of feedback will be a great, new addition to my
feedback techniques for my college and adult learning classes. Since we don't
exactly work on writing because it is not the focus of my course, it can be
adapted to help each other construct more solid oral presentations: talks,
speeches, panel discussions, etc.”
This
adaptation illustrates a crucial principle of resource adaptation: a
pedagogical framework should not be rejected simply because its original
examples belong to a different educational context. The relevant question is, What
principle can travel from one context to another?
In
oral communication classes, the ladder might be adapted as follows. After a
short presentation, a peer could first ask a clarifying question about an idea
that was unclear. Next, the peer could identify a particularly effective
feature, such as organization, vocabulary, audience engagement, or an
interesting example. Then, the peer could identify one aspect that created
difficulty. Finally, the peer could offer a specific suggestion for
improvement. Such a sequence teaches learners that effective feedback is not
synonymous with finding errors. Hattie and Timperley (2007) argue that
effective feedback should help learners answer three central questions: Where
am I going? How am I going? Where to next? The ladder of feedback can
support this progression by combining recognition of current strengths with
reflection on future improvement.
Adapting the Ladder for Online
Adult Classes
For
synchronous online classes, the Ladder of Feedback can become particularly
useful after communication tasks in breakout rooms. However, adaptation is
necessary. Adult learners often have limited class time, and overly complex
procedures can consume the very time needed for communication. A practical
adaptation might ask each participant to provide only one response at each
stage. For example:
Clarify: What
point would you like the speaker to explain more clearly?
Value: What
did the speaker do particularly well?
Concern: What
was one moment that made understanding more difficult?
Suggest: What
is one specific strategy the speaker could try next time?
This
structure can be used after mini-presentations, role-plays, interviews,
debates, professional pitches, or panel discussions. It can also be adapted to
asynchronous learning. Students might record short video or audio responses to
classmates, following the four stages.
The
teacher should initially provide useful language. For adult learners,
linguistic support should not feel infantilizing; instead, it can be framed as
professional discourse. Expressions such as “I found your example particularly
effective because...,” “Could you clarify what you meant by...?” and “One
possible way to make this point even clearer might be...” are useful not only
for the English classroom but also for workplace communication. And as the
British Council (n.d.) recommends, the process should also be explained,
demonstrated, and reflected upon. Teachers can model feedback with a confident
student or use an anonymized sample performance. Afterward, learners should
discuss whether the feedback process helped them and how they experienced
receiving comments from peers.
Peer Assessment Requires Clear
and Shared Criteria
Peer
feedback and peer assessment are closely related, but they are not identical.
Feedback can be relatively open and dialogic, whereas assessment often requires
learners to make judgments based on specific criteria. For peer assessment to
be meaningful, students must understand what quality looks like. Acuña Solano
(2026) emphasizes this relationship between purpose, roles, and criteria:
“When
students have a clear purpose for a speaking activity and have a clear role,
they can provide feedback to their group peers. Having a speaker, a listener,
and a note-taker frames what needs to be done during the activity. But clear
criteria need to be given to group participants.”
This
observation is especially valuable in online communication classes. Group work
sometimes fails not because learners are unwilling to collaborate but because
their responsibilities are poorly defined. When all participants are told
simply to “discuss,” some may dominate while others remain silent. Assigning
complementary roles can create greater accountability. For instance, the speaker
develops a topic. The listener asks follow-up questions and demonstrates
active comprehension. The note-taker monitors a specific language
feature, such as the use of target vocabulary, a grammatical structure,
discourse markers, or pronunciation features. After the activity, these roles
can rotate.
The
effectiveness of this arrangement of participation roles depends on clear
criteria. The speaker needs to know what constitutes a successful contribution.
The listener needs to understand what makes a follow-up question meaningful.
The note-taker needs a focused and manageable observation task. The British Council
(n.d.) appropriately recommends concentrating on only a few key criteria at a
time and using language that learners can easily understand. This approach
endorsed by the British Council is consistent with Sadler's (1989) influential
argument that students need to understand the standards against which their
work is judged if they are to improve. Assessment criteria should not remain
mysterious information possessed only by the teacher. When learners participate
in understanding and, where appropriate, developing criteria, they become more
capable of recognizing quality.
From the “Feedback Sandwich”
to Balanced Development
Acuña
Solano (2026) also recalls the advice of Argentine pedagogist Laura Lewin, who
frequently encourages teachers to offer learners a “feedback sandwich”:
something positive, something to improve, and something positive. As Acuña
Solano notes, “Focusing on only bad things is detrimental for any learner.” The
appeal of this approach lies in its insistence on balance. Learners need to
know what is working, not only what is wrong. In language learning, constant
correction can create the impression that communication is a collection of
deficiencies. Recognition of strengths, by contrast, can help learners
understand what strategies they should continue using.
At the
same time, balanced feedback should not become empty praise. The positive
comments must be specific and connected to criteria. “You were excellent” may
feel encouraging, but “Your examples made your argument easier to understand”
provides information the learner can use. Similarly, an improvement point
should be specific enough to guide action.
Carless
and Boud (2018) describe feedback literacy as involving learners' ability to
appreciate feedback, make judgments, manage affect, and take action. This
framework is particularly relevant to adult learners. Receiving criticism in a
second language can involve emotional as well as cognitive challenges. Teachers
therefore need to create conditions in which feedback is understood as
information for growth rather than as a threat to personal competence. The
“feedback sandwich,” the Ladder of Feedback, and criteria-based peer assessment
share a common principle: feedback should preserve dignity while still
promoting improvement. Respect and rigor are not opposites. In fact,
constructive learning environments require both.
The Learner as a Resource in
the Online Classroom
The
phrase using the learner as a resource challenges teachers to reconsider
where learning resources actually reside. A textbook, a slide deck, a video, or
a learning management system can provide valuable input, but learners
themselves also bring knowledge, questions, experiences, strategies, and
perspectives into the classroom. This principle resonates with social
constructivist approaches to learning. Bruner (1996) emphasizes the importance
of meaning-making as a participatory process, while Lave and Wenger (1991)
conceptualize learning as participation in communities of practice.
In an
adult online language class, this participation can be particularly authentic
because learners often have experiences beyond the classroom that can enrich
communicative tasks. For example, a working professional may explain how
meetings are conducted in his/her field, while another learner may describe a
similar situation from a different profession. These differences create
opportunities for genuine information exchange. The teacher does not need to
manufacture all meaningful content; sometimes the most valuable resource is the
experience learners already possess.
This
does not mean that the teacher becomes unnecessary. On the contrary, the
teacher's expertise becomes visible in a different way: designing tasks,
organizing interaction, scaffolding language, establishing criteria, monitoring
participation, and helping learners reflect on what occurred. The teacher
shifts from being the exclusive source of response to being the architect of
conditions under which meaningful response can occur. For online education,
this shift is especially important. Physical distance can encourage passive
consumption if students simply watch, listen, and wait for teacher evaluation.
Carefully structured peer interaction can counter this tendency by making participation
necessary.
Strategic Use of the First
Language as Collaborative Scaffolding
One of
Acuña Solano's (2026) reflections is particularly relevant to adult language
learning:
“It’s
not just to have them toy with new lexis and grammatical structures, but to
have them help each other, even using their mother tongue, to clarify doubts
they may have.”
This
statement challenges rigid assumptions about target-language-only instruction.
In some contexts, brief and purposeful use of the first language can support
understanding and collaboration. The issue is not whether students ever
use their mother tongue but whether its use serves a clear pedagogical purpose.
Cummins
(2007) argues against educational approaches that artificially separate
learners' languages from their learning. Similarly, García and Wei (2014)
demonstrate how multilingual speakers draw upon their complete linguistic
repertoires to make meaning. For adult learners, especially those discussing
complex concepts or clarifying procedural instructions, strategic
translanguaging may function as a bridge toward more confident target-language
use.
In an
online communicative class, students might briefly use Spanish to clarify a
difficult grammar distinction, negotiate the meaning of a task, or ensure that
a peer understands a concept before returning to English. The teacher's role is
to ensure that this does not replace meaningful target-language practice. The
goal remains communication in English, but learning can occasionally require
multilingual scaffolding. This approach is particularly compatible with peer
learning. Sometimes an explanation from a classmate is immediately
comprehensible because it responds directly to a shared difficulty. The
learner, in this sense, becomes both a language user and a pedagogical
resource.
Reflection as the Final Stage
of Collaboration
An
often-overlooked component of peer response is reflection. The British Council
(n.d.) recommends asking learners what they found helpful or challenging and
encouraging them to consider the value of the process. Reflection is essential
because collaborative activities do not automatically produce learning.
Learners need opportunities to consider what happened and what they will do
differently in the future. Schön (1983) distinguishes between
reflection-in-action and reflection-on-action, concepts that can be applied
productively to language learning. During a speaking task, learners may adjust
their communication in response to their peers; after the task, they can
analyze what helped or hindered their performance.
For
teachers, reflection is equally important. Acuña Solano's engagement with the
course itself demonstrates a reflective approach to professional development.
Rather than simply adopting a technique because it appears in a respected
course, he considers how it aligns with his specific context: young adults,
working professionals, online instruction, and a strong emphasis on oral
production. This contextual reflection is the essence of adaptation. Good
teaching resources are not copied mechanically. They are interpreted,
questioned, and reshaped.
Implications for My Teaching
Practice
The
ideas explored in this unit suggest several practical directions for my own
classes. First, I can become more intentional about distinguishing between
interaction and structured peer response. My students already work
collaboratively several times during online class sessions, but I can provide
clearer purposes for listening to and responding to one another.
Second,
the Ladder of Feedback offers a practical framework that can be incorporated
into oral communication tasks. Rather than adapting it primarily for writing, I
can use it to support presentations, speeches, interviews, panel discussions,
and other spoken genres. The four stage, clarify, value, concerns, and suggest,
can teach students that useful feedback begins with understanding and includes
recognition as well as improvement.
Third,
I can make peer assessment more focused by assigning explicit roles and
limiting the number of criteria. A speaker, listener, and note-taker structure
can help ensure that every learner has a meaningful responsibility. Rotating
these roles can also expose students to different dimensions of communicative
competence.
Finally,
I can incorporate short moments of reflection after collaborative tasks.
Students can consider not only what they learned about English but also what
they learned from their classmates and from the feedback process itself. In
this way, peer learning becomes part of the lesson's intellectual content
rather than an activity that disappears once the breakout rooms close.
Conclusion
Using
the learner as a resource requires a fundamental change in how teachers
understand responsibility in the classroom. The teacher does not need to be the
only listener, the only responder, or the only person capable of recognizing
quality. When learners are taught how to listen, respond, evaluate, and suggest
improvements, they become more active participants in one another's learning. For
young adults and working professionals in online language courses, these
principles are especially relevant. Their experiences can enrich classroom
interaction, their professional lives can provide authentic communication
contexts, and their maturity can support increasingly sophisticated forms of
peer feedback. Yet maturity alone does not guarantee effective collaboration.
Learners still need clear instructions, psychological safety, useful language,
explicit criteria, and opportunities for reflection.
The
contribution of the British Council course is therefore not a collection of
activities to be reproduced exactly as presented. Its greater value lies in a
set of adaptable principles: a) learners can learn from one another; b)
feedback is a skill that can be taught; c) assessment criteria should be clear
and, when possible, shared; and d) constructive evaluation should recognize
strengths while identifying paths for improvement.
Ultimately,
the teacher's role is not reduced when learners become resources for one
another. It becomes more deliberate. We design the conditions in which learners
can speak with purpose, listen with attention, and respond with care. In my own
context, this means moving beyond the idea that peer work is simply an
opportunity for students to practice English. It can become a structured
community of learning in which communication itself is the resource.
As
Jonathan Acuña Solano (2026), that’s me the one reflecting through my teaching
practice, I must conclude that collaboration is most meaningful when learners
do more than “toy with new lexis and grammatical structures.” Our students can
help one another understand, question, clarify, and improve. Perhaps that is
one of the most human dimensions of language education: we do not learn only from
teachers. We also learn with one another.
São Paulo, Brasil
Monday, August 31, 2026
📚 References
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